Refund policy

RETURN AND REFUND POLICY

Southern Soirée, LLC
Effective Date: 2/1/25

1. Custom & Personalized Orders

Because Southern Soirée specializes in custom, made-to-order products:

  • All custom items are final sale.
  • Orders enter production after proof approval.
  • We are not responsible for errors approved in final proofs.
  • No cancellations are permitted once production begins.

This includes:

  • Custom invitations
  • Custom gift tags, enclosure cards, stickers, notepads, welcome signs, placemats ; any item made custom.
  • Personalized cups
  • Custom napkins
  • Foil stamped goods
  • Letterpress items
  • Any item made specifically for your event

2. Non-Custom Items

For non-personalized stock items:

  • Returns must be requested within 7 days of delivery.
  • Items must be unused and in original packaging.
  • Customer is responsible for return shipping.
  • Original shipping fees are non-refundable.

We reserve the right to refuse returns that show signs of use or damage.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 3 days of delivery.
  • Email photos of the issue to info@shopsouthernsoiree.com.
  • We will offer a replacement or store credit at our discretion.

We do not offer refunds for minor color variations due to screen differences.

4. Shipping Issues

Southern Soirée is not responsible for:

  • Carrier delays
  • Lost packages marked as delivered
  • Incorrect addresses entered at checkout

If a package is returned due to an incorrect address, additional shipping fees apply.

5. Wholesale Orders

Wholesale purchases are final sale unless otherwise stated in a signed wholesale agreement.

Damages must be reported within 3 days of delivery.

6. Digital Products (If Applicable)

All digital products are final sale.
No refunds will be issued once files are delivered.

7. Chargebacks & Payment Disputes

By placing an order, you agree to contact Southern Soirée to resolve issues before initiating a chargeback.

Fraudulent chargebacks will be disputed.

For return inquiries please contact:

Southern Soirée, LLC
info@shopsouthernsoiree.com
www.ShopSouthernSoiree.com